Good Evening, John,
Last night I received an after-hours call for Eighteenth on the Bay for the elevator being down and just wanted to relay that Ken Clark was an excellent technician. He responded very quickly after I spoke with the dispatcher and made it onsite within the hour. The community was very pleased with the prompt repair and excellent customer service. I greatly appreciated his above and beyond service as it helps ensure the satisfaction of our residents, please feel free to contact me if you have any questions.
Sincerely,
Sara Phythyon, SeaScape Property Management
I want to compliment your company on your employee named Rob Lehman who serviced our elevator at Ocean Breeze III on 61st St. yesterday. Some of the elevator doors wouldn’t open and Rob worked on them until about 11:30 at night. He had 4 other calls to take care of at the same time that he had to take care of. us. He persisted until he identified the broken wire among hundreds of others. I could tell he was exhausted but he stuck with it. He is a very good employee that does your company proud.
– Margaret DeGeorge,. unit 303.
I am writing to express my thanks for your assistance in securing information for the Washington House Condominiums.
– Karen Laux, Washington House Condominium Association
First and foremost your team is by far the best of all of the elevator companies I have dealt with in my 40 years as Bridgewood Manager. As an example everything about the replacement of the burned-out motor in our 1900 building was done as promptly and professionally as possible. We thank you most sincerely and hope that your team is safe through the holidays.
– Carol J. Meyer, Jr. Manager, Village of Bridgewood
They made the repair and many of our guests/associates alike have expressed their appreciation for this.
– Jay Agustin, General Manager, Hampton Inn Virginia Beach – Oceanfront South
Thank you very much for this update that our service call is covered. We were impressed with the service provided on Saturday, March 9. Both Kenny and his colleague Corbin were very professional, skilled, and kind. We will be sure to reach out for future maintenance and repairs. Take care and enjoy your week ahead.
– Brenda and Todd Graves
Thank you thank you thank you to Mark Gunther for an excellent work on our elevator. Since yesterday he rebuilt the valve body assembly, we have not heard it resetting not even once. Mark Gunther made sure our elevator is functioning at it’s best by rebuilding the valve body and adjusting the magnets on each floor.
– Adamos Vasiliou & Betty Buck
Good morning Katy and all, I want to thank you for your help but I mostly want to thank you for your service guy Ben! He is AMAZING!!! I would probably say he is one of the best subcontractors that we have had on our project!! We have had so many subs since this project and our home renovation has taken almost 2 years. Ben is always so kind, polite, knowledgeable and caring!! You are so lucky to have Ben because he is a true gentleman that really cares about his job. Please pass this on to whoever should see this at Delaware Elevator. Have a great day.
– Chris Barnes
Greetings from The Falls! I wanted to reach out regarding the service received for flood damage repair (from 9/2/21) that was recently completed onsite. The two technicians, Brandon Tilghman and Andrew Sellers were phenomenal. I run an extremely tight ship over here due to our high level clientele/residents, and I provided them very specific requests and courtesies that I expected they follow. These include:
– Rikki Dolor, The Falls, Capano Management Co
Delaware Elevator has made a huge turn around on deficiencies on the elevators on campus. I am really impressed by what you and they have accomplished in the last year.
– Michael E Dugan, Apex Elevator Inspection & Testing
Our project is complete and the Delaware Elevator team, Russell and Austin, did a fabulous job. The men were obviously very skilled and made great progress every day. It was a pleasure to work with them, as well as Clayton. He was always very responsive to any questions I had. Our residents are very happy with the new elevator and all the work performed. I’m grateful to my co-worker, Don, for recommending Delaware Elevator and look forward to working with your team as we proceed to monthly maintenance.
Sincerely,
Stacy Jarboe, The Takoma Board of Directors
Thank you! Saw the tech while I was there this afternoon and I am so happy with him. He is so awesome and I really like him. He is very thorough and I think I am going to enjoy working with him.
– Kris Caldwell, Resort Management
Your Team is Great… Love Damian and Steve. They have been so helpful.
– Andrew and Marcie Coleman
Good Evening, John,
Last night I received an after-hours call for Eighteenth on the Bay for the elevator being down and just wanted to relay that Ken Clark was an excellent technician. He responded very quickly after I spoke with the dispatcher and made it onsite within the hour. The community was very pleased with the prompt repair and excellent customer service. I greatly appreciated his above and beyond service as it helps ensure the satisfaction of our residents, please feel free to contact me if you have any questions.
Sincerely,
Sara Phythyon, SeaScape Property Management
I want to compliment your company on your employee named Rob Lehman who serviced our elevator at Ocean Breeze III on 61st St. yesterday. Some of the elevator doors wouldn’t open and Rob worked on them until about 11:30 at night. He had 4 other calls to take care of at the same time that he had to take care of. us. He persisted until he identified the broken wire among hundreds of others. I could tell he was exhausted but he stuck with it. He is a very good employee that does your company proud.
– Margaret DeGeorge,. unit 303.